Shipping Policy

Thank you for visiting and shopping at Cybertake. We are committed to providing you the best shipping experience. Below are the terms and conditions that constitute our Shipping Policy.

 

Shipment Processing Time

  • All orders are processed within 1-3 business days.
  • Estimated delivery time vary by location:

Delivery Times by State

  • New South Wales (Sydney)：3-5 Business Days
  • Victoria (Melbourne)：3 Business Days
  • Queensland (Brisbane)：1-2 Business Day
  • Western Australia (Perth)：3-5 Business Days
  • South Australia (Adelaide)：3-5 Business Days
  • Tasmania (Hobart)：5-7 Business Days
  • Northern Territory (Darwin):  5-7 Business Days

Please allow an additional 2-4 business days for delivery to non-metropolitan and regional areas. Orders are not shipped or delivered on weekends or public holidays.

 If we are experiencing a high volume of orders, shipments may be delayed. Please allow extra time for delivery. Should there be any significant delay in shipping your order, we will contact you via email.

 

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking details. Tracking information is typically updated within 48 hours.

If your tracking information has not been updated within 7 business days, please contact us at sales@cyberstake.com.

 

Shipment Carriers

Order are shipped from our Brisbane warehouse using TOLL or Australia Post. Track your shipment using the following links:

 

Shipping Information

Please ensure all the shipping information provided is correct. We are not responsible for losses, including:

  • Missing parcels,
  • Damaged packages
  • Delays
  • Other losses resulting from incorrect shipping information provided by the customer.

Note: We do not ship to a P.O. Box, Parcel Collect locations or APO/FPO/DPO addresses.

 

Damages

If your order arrives damaged, please contact Cybertake Support within 3 business days at support@cyberstake.com.

While Cybertake is not responsible for losses or damages caused by the shipping carrier, we will assist you in contacting the carrier. Please retain all packaging and damaged items, as these may be required for filling a claim with the carrier.

 

Returns Policy

For information about returns and refunds, please refer to our Return & Refund Policy, which outlines procedures for returning your order.

 

After-sale Service Contact

Email: support@cyberstake.com